IT Support Service (SME Package A) - Hourly Billing

20 Hours (1-year validity): HK$7,600 (average HK$380/hour)
10 Hours (1-year validity): HK$4,300 (average HK$430/hour)
One-time payment required.
Covers up to 20 PCs and 1 server per order.
Applies to Hong Kong Island and Kowloon (accessible by public transport). New Territories: +HK$60 per visit.
New server setup or large-scale device handling: Price negotiated separately.

Remote Support: Minimum 1 hour per order, charged at prepaid hourly rate.
On-Site Support: Minimum 2 hours per visit, charged at prepaid hourly rate (New Territories: +HK$60 per visit).
On-site and remote support charged at the same prepaid hourly rate, based on actual work time.

Remote Support: Troubleshooting for up to 20 PCs and 1 server during service hours (min. 1 hour or charged by actual work time).
On-Site Support: Inspection or troubleshooting for up to 20 PCs and 1 server (appointment required; min. 2 hours or charged by actual work time).
Support Services (on client request):
- NAS file server inspection and setup.
- Antivirus software installation or updates.
- Server performance checks and optimization.
- Server backup setup and verification.
- PC and IT equipment inspection.
- User account management (create, delete, permissions).
- Installation of mainstream applications (e.g., Microsoft Office, Outlook).
- Assistance with printing, email, or mainstream application issues.

After-Hours Emergency On-Site Support (not deductible from prepaid hours):
- HK$600/hour (min. 2 hours, New Territories: +HK$60 per visit).

Minimum Commitment: 10-hour or 20-hour prepaid package.
Payment: One-time bank transfer or cheque in advance.
Hour Expiry: Unused hours expire after 1 year.
Termination: 30 days’ written notice.
Liability: Not responsible for losses due to client’s failure to follow recommendations or update systems.

Free Initial Assessment: 1-hour on-site IT health check for new clients (New Territories: +HK$60).

* Complex configurations may require additional time, depending on actual work

上門支援：為最多20台個人電腦及1台伺服器提供檢查或故障排除（需預約，最少工作2小時，按實際工作時間計費）。
電話支援：服務時間內為最多1台伺服器及20台電腦設備提供故障排除（最少工作1小時，按實際工作時間計費）。
支援服務（按客戶要求提供）：
- NAS檔案伺服器檢查及設置。
- 電腦設備防毒軟件安裝或更新。
- 伺服器性能檢查及優化。
- 伺服器備份設置及檢查。
- 電腦及IT設備檢查。
- 用戶帳戶管理（創建、刪除、權限設置）。
- 安裝主流應用程式（如Microsoft Office、Outlook）。
- 協助解決打印、電郵或其他主流應用程式問題。