IT Support Service A – 10 Hours | HK$4,300

Service no.: KCF-IT-2025-HR10A01

About

• 10 Hours (1-year validity): HK$4,300 (average HK$430/hour)
• One-time payment required.
• Covers up to 20 PCs and 1 server per order.
• Applies to Hong Kong Island and Kowloon (accessible by public transport). *Remote Areas: May incur additional fees.
• New server setup or large-scale device handling: Price negotiated separately.

Service Hours

• Monday to Friday, 10:00 AM–6:00 PM (excluding public holidays).

Billing

• Remote Support: Minimum 1 hour per order, charged at prepaid hourly rate.
• On-Site Support: Minimum 2 hours per visit, charged at prepaid hourly rate (Remote Areas: May incur additional fees).
• On-site and remote support charged at the same prepaid hourly rate, based on actual work time.

Included Services

• Remote Support: Troubleshooting for up to 20 PCs and 1 server during service hours (min. 1 hour or charged by actual work time).
• On-Site Support: Inspection or troubleshooting for up to 20 PCs and 1 server (appointment required; min. 2 hours or charged by actual work time).
• Support Services (on client request):
  • NAS file server inspection and setup.
  • Antivirus software installation or updates.
  • Server performance checks and optimization.
  • Server backup setup and verification.
  • PC and IT equipment inspection.
  • User account management (create, delete, permissions).
  • Installation of mainstream applications (e.g., Microsoft Office, Outlook).
  • Assistance with printing, email, or mainstream application issues.

Free Services

• Equipment purchase advice (equipment costs excluded).
• IT consulting (network optimization, system upgrades).

Emergency Services

• After-Hours Emergency On-Site Support (not deductible from prepaid hours):
  • HK$600/hour (min. 2 hours, Remote Areas: May incur additional fees).

Terms

• Payment: One-time bank transfer or cheque in advance.
• Hour Expiry: Unused hours expire after 1 year.
• Termination: 30 days’ written notice.
• Liability: Not responsible for losses due to client’s failure to follow recommendations or update systems.

Special Offer

• Free Initial Assessment: 1-hour on-site IT health check for new clients (New Territories: +HK$60).

Work Hour Reference

• 1-5 PC inspection: ~2 hours
• 5-10 PC inspection: ~2-3 hours
• 10-20 PC inspection: ~3-6 hours
• Standard NAS setup/backup: ~2-3 hours 
• Server inspection/maintenance: ~2 hours

* Complex configurations may require additional time, depending on actual work